While work performed is the main goal of auto maintenance, a friendly atmosphere is much appreciated. I have been a driver over 40 years. I have MANY bad memories from other shops, where a woman is not treated the same as a man. I learned a lot from my Dad and brother about cars when I was growing up, and I appreciate that ASAP is more than willing to take me to my car and show me exactly what they see needs fixing. While this visit was just routine, I like they treat me and other customers the same way--they listen and pay attention. Joan Andrews